Frequently Asked Questions

Do you have questions about attending the BIGGEST Affiliate Marketing Event in the world? Look no further!

You can reach us through our chatbot on the lower right-hand side of this page or our Support Portal here.

Support Hours:
Monday to Friday 9am - 5pm EST

We are SO excited to announce that we will be returning to Caesar's Forum in Las Vegas, Nevada from February 3rd through February 5th, 2025!

We have so much incredible content, a super exciting exhibition floor in store for you – we can’t wait to welcome you to Las Vegas again. 

Venue Address: Caesar’s Forum 3911 Koval Lane Las Vegas, NV 89109  Please note this is NOT Caesars Palace or the Forum Shops!

You'll need to have completed the Affiliate Pass application before January 10th, 2025, submiting proof that you are an Affiliate and that your business operates under an Affiliate-first model, and that you are actively earning commission in your Affiliate Pass application. Please note that we are no longer accepting further application or issuing additional passes to Affiliates as the application has closed.

If you represent an Affiliate Network, Affiliate Subnetwork, Affiliate Platform, Affiliate/Performance Marketing Agency, eCommerce Store, are a Retailer or an Advertiser you will not qualify for an Affiliate Pass, even if you have been granted one for prior events - these passes are for the folks who want to meet YOU!

Our Affiliate Pass application closed on January 10th after being open since August of 2024 and receiving a record number of requests! With that, we are no longer issuing any Affiliate Passes but still invite you to attend through a Networking or VIP pass that can be purchased through our Registration page.

 

The official ASW app is LIVE ahead of the show earlier than EVER! To download it, use this link to start networking now!

You can only update your bio and social links through the app! In order to update information submitted during your registration, please refer to your confirmation email. Towards the bottom, you'll see a 'Manage Registration Details' link just under your ticket, please click this and it'll allow you to update as many fields from your registration as you need.

In the event, select 'My Event'. Once there, go to My Schedule or My Meetings.

On the web app:

• You can export your meetings, schedule, networking, and bookmarks as a PDF by clicking on Download PDF.
• Otherwise, click on Export to my calendar to download an ICS file with your event data.

On the mobile app:

• Select the Download icon at the top-right corner of your screen. Choose between Export to my calendar to download an ICS file, or Download PDF, to receive your data in a printable PDF format.
• The download button is available in all sections of your My Event tab (My Schedule, My Meetings, My Networking, and My Bookmarks).
• Importing the ICS file to your own calendar
• Once you have exported your event data using the steps above, you will need to decide which calendar you want to import your calendar into. Here you can find instructions for three of the most used calendars:

Google Calendar

• On Google Calendar > Open your Settings > select Add calendar > Import & export > select the previously downloaded ICS file > click on Import.

On Mac

• Download the ICS file to your desktop.
• Double-click on it to open your Calendar application, then select the personal Calendar you want to sync your events with.

Outlook calendar

• Open Outlook > select File > Open & export > Import/export > in the Import/Export Wizard box.
• Choose Import an iCalendar > select file > click OK and Import

.

You can export your contacts via Mac/PC or via Android (unfortunately iOS does not allow for this export, so be sure to use the web version of the app when it’s time to export your contacts!). Please note that for Sponsors and Exhibitors you'll need to reference your Lead Retrieval document to export your leads.

Exporting Contacts on desktop via WebApp

• Click on your name at the top right corner of the screen, and select ‘My Contacts’ in the drop-down menu.
• Click on Download in the Export my contacts section. An Excel file with all your Contacts and their details will then be automatically generated and downloaded to your device.

Exporting Contacts on Android

• Click on the 3 dots in the top right corner of your ‘My Contacts’ screen.
• Select Export all contacts.

Networking and Affiliate Passes:  

• Access to Meet Market and Exhibit Hall  

• Access to ALL keynote sessions   

• Access to the Official Event App  

• Hot and cold drinks. (Maximum of 6 complimentary beverages) 

• Access to all content tracks (note: excludes AM Days Workshops) 

VIP: 

• Access to Meet Market and Exhibit Hall  

• Access to ALL keynote sessions 

• Access to the Official Event App   

• Unlimited VIP lounge refreshments 

• Access to all content  tracks (note: excludes AM Days Workshops) 

• Fast track registration 

• Keynote recordings Slides and audio of tracks 

• Grab and go breakfast and lunch 

• VIP Lounge 

• VIP Meeting Area 

• BONUS for Enterprise Brands Only: Access to an area with private meeting tables exclusively for your use

Partnership Week Passes:

• Everything included with the VIP Pass PLUS VIP access to Creator Economy Live!

AM Days:

• Please note that each AM Days course requires a separate purchase specific to the course that you are hoping to attend. Purchasing a single AM Days add-on does not grant you access to all AM Days courses!

Once you decide which Pass best-fits your needs, you can register here. 

We do not. There are so many great things happening at ASW that we don’t want you to miss a minute of it. With that in mind, we only offer passes for all three days of the event. 

We don’t blame you for wanting to get the MOST out of ASW! To get you upgraded to VIP all you have to do is :

• Email support@affiliatesummit.com your upgrade request 

• Complete the upgrade payment through the link support sent over. 

While you can register someone with a placeholder name, each registration needs a unique email address and will need to be assigned at least one week prior to the event to ensure they can pick up their badge!

Don’t worry though, you can always update the registration by emailing us at support@affiliatesummit.com with the ticket-holders name and email address!

We require all attendees be at least 18 with a valid ID in order to attend the event.

The short answer is yes! We know everything is more fun with a group, and ASW is no exception. We have group discounts starting at parties of 10 people or more. Just reach out to  support@affiliatesummit.com and we’ll share an exclusive promo for you and your team to get you all networking in no time. 

Making an adjustment before the show starts? No problem! You can update your registration information via a link to “Manage Registration Details” in your confirmation email (just below your ticket).

Can’t find your confirmation email? Reach out to us at  support@affiliatesummit.com  and we will be happy to provide guidance and resend your confirmation email.  

We understand that sometimes life gets in the way and you just need to go deal with it. Should something pull you away from us, we are more than happy to transfer your registration to a colleague. Please note, however, that once your badge has been printed at the event, we cannot transfer it to someone else.  

We know there’s nothing worse than leaving your ticket at home, but we’ve got you covered! Should you lose track of your confirmation email, we can always look you up in the system on our end when you arrive at registration check-in. You can also let us know by sending us an email and we can resend it to you. 

If you want to look for it in your email inbox the subject line of the confirmation email is: “Your ticket for Affiliate Summit West 2025!”  that has been sent from support@affiliatesummit.com .

While we can’t help you through the whole process, we can provide you with a Visa invitation letter for you to attach to your application. Once you've purchased your pass for ASW, please email support@affiliatesummit.com with your: 

• Full name 

• Company Name 

• Job Title  

• Country of Birth 

• Date of Birth 

• Country of Passport Issue 

• Citizenship 

• Passport Number

• Expiration Date of Passport 

• Mailing Address 

• Phone Number 

• Email 

& we can draft this letter for you!

If your visa is denied, please submit written, dated evidence of the denial within 7 days of your rejection before January 2, 2025 and we will be happy to provide a full refund! If you are unable to provide the needed documentation by the deadline, you will be given to either transfer your pass to a future Affiliate Summit event or transfer to a colleague.

Once your pass has been confirmed for ASW, your purchase is non-refundable. We can, however, transfer your pass to a colleague or to a future show!

Please contact us at support@affiliatesummit.com if you are unable to attend and we will be happy to find the best option for you. You can check out our full Terms & Conditions here.

We only accept the following credit card payments for attendee tickets: Mastercard, Visa, American Express & Discover. We are unable to accept payments via wire transfer or direct bank deposit.

You can purchase Recordings from ASW24 here.  

For ASW 25, they are available for purchase when purchasing your tickets. Tip: Make sure to select the ticket type and quantity so the Recordings Add-on option will appear at the bottom AND if you're purchasing a VIP ticket, these are included already!

Please keep in mind that all Recordings will available approximately 4 weeks after the event commences. 

You will receive a confirmation email when you register for the show. That should have everything you need when your accounting department comes around with all those pesky questions. If you can’t find your receipt, email support@affiliatesummit.com.

While issuing invoices isn't standard, should you need one for your purchase, we are happy to generate one for you! Just email us at  support@affiliatesummit.com with your company name and billing address, and any required financial bits (VAT, Company ID, etc) to receive a formal invoice for your purchase. 

You can collect your badge at our registration desk at Caesars Forum. In order to claim it, please bring your confirmation email along with a valid ID. Located in the foyer just outside of the Forum Ballroom.  

We’ve made it easier than ever as this is also the main entrance and rideshare drop-off for Caesars Forum. Alternatively, if you are coming from Harrah's/LINQ hotels, it is underneath the escalators to/from Harrah's/LINQ hotels and the Monorail. 

You sure can! Head over to the registration desk and the Customer Success team will arrange a pass for you. Please note, this will be at a higher rate than if you purchased a ticket before the event. 

We advise you stay as close to the action as possible so you can be the first in the room when the networking starts! We offer an exclusive discounted rate for all our ASW attendees at our partner hotels - to book your stay, visit this site to secure your discounted stay before January 10th, 2025!

If you're VIP, you'll have refreshments and beverages each day in our VIP Lounge.

Still hungry? Hop on down to the LINQ Promenade where there's over 20 restaurants within a 10 minute walk from the venue!

We do not have a coat or luggage room on-site! If you are staying in one of our partner hotels, we highly recommend you to take advantage of any of the luggage storage facilities/services they have available!

We hate when we have to be tough, but this rule is very important to us. Should you misplace or forget your badge, we cannot reprint it for you. We don’t want anyone walking around the show pretending to be you! So once you have your badge, keep a close eye on it! 

You should wear what makes you comfortable! Want to show off your new bow tie and a cowboy hat? Go for it! Want to aim for the more business casual fare? We like that too! If we had any advice to pass on, we would recommend that you include some comfy shoes in your suitcase. Networking means spending a lot of time on your feet, so be sure to bring something easy to walk in while you count those steps!

Ask a staff member at registration or at the info desk - if anything turns up lost, we are happy to hold it for you. After the show ends, all lost and found items will be turned in to the Caesars Forum team!

Yes! Caesars Forum is ADA compliant. In accordance with the ADA, Caesars Forum boasts permanent premises access accommodations, such as wheelchair lifts, elevator standards, door width standards, and restroom accessibility.

Should you receive correspondence from someone claiming to offer an attendee list, please do not engage with them in any way and report them to support@affiliatesummit.com.

Your privacy is very important to us, so we will never disclose our attendee list to anyone outside the event. The only way to see who is at the show is through the Official ASW app!