Do you have any questions about ASE? Look no further!
Support Hours:
Monday to Friday 9am - 5pm EST
Sponsors and Exhibitors, please visit us on our Sponsor and Exhibitor FAQs page here for answers specific to you!
When is ASE25 taking place?
We are SO excited to announce that we will be returning to the Marriott Marquis Times Square, in New York City from August 4th through August 5th, 2025!
All About Affiliate Passes
How do I apply for an Affiliate Pass?
Our Affiliate Pass Application is live here for a limited time - the first 1,000 Affiliates to be approved will be granted free access. So don't wait to apply!
Once you've applied, please allow our team 5-10 business days to review your application. If you're approved, you'll receive confirmation. If additional information is needed or you don't meet all requirements, you'll hear from our Customer Success team directly.
How can I qualify for an Affiliate Pass?
Once the ASE Affiliate Pass application opens, you'll need to submit proof that you are an Affiliate and that your business owns and operates sites that run purely on an Affiliate model, and that you are actively earning commission through those sites.
If you represent an Affiliate Network, Affiliate Subnetwork, Affiliate Platform, Affiliate/Performance Marketing Agency, eCommerce Store, are a Retailer or an Advertiser you will not qualify for an Affiliate Pass, even if you have been granted one for prior events - these passes are for the folks who want to meet YOU!
Registration and Passes
What is included in my pass?
We have 2 pass types available to purchase to attend ASE and two add-on purchase ticket types.
For Entry, we offer our Networking and VIP pass types.
Both pass types include:
- Access to the 2-day Meet Market
- Access to all content 2 (EXCLUDING AM Days Workshops which are a separate purchase per workshop)
- Access to the Official Party
- Access to the Official Event App (open 4 weeks before)
- Access to Meetups
- Unlimited coffee
VIP passes also include:
- Access to the private VIP Lounge which will be away from the show floor and have space for private meetings
- Access to the VIP Meeting Area (for meetings with Non-VIP passholders)
- Grab & go snacks and refreshments all day in the VIP Lounge
- Access to the keynote recordings and audio of track sessions
Once you've secured your place for ASE, you can also purchase add-ons!
To elevate your ASE experience, we offer AM Days Workshops and Recordings.
AM Days:
- AM Days is a series of 2 hour workshops on affiliate marketing that is happening during Affiliate Summit East on July 29th. You can select the number of workshops you'd like to attend and then you can select the specific workshop once you complete your registration.
- Please note that each AM Days course requires a separate purchase specific to the course that you are hoping to attend. Purchasing a single AM Days add-on does not grant you access to all AM Days courses!
Recordings:
- The official Affiliate Summit East 2025 event recordings include: keynote recordings, slides and audio recordings of tracks available to you approximately 4 weeks after the conclusion of ASE 2025.
- Please note that these are included with VIP Passes!
You can view what each pass type includes here.
Where can I get an invoice?
Your confirmation email should have all your company needs for reimbursement purposes but, if you need a formal invoice, reach out to us at support@affiliatesummit.com and we will be happy to send over your invoice for your Meet Market tables or attendee tickets.
I want to arrange a group booking. Are there any discounts available?
Yes! We know everything is more fun with a group, and Affiliate Summit is no exception. We offer discounts for groups of 5 or more - just reach out to
support@affiliatesummit.com and our Customer Success team will get back to you with your personalized offer.
I can’t find my confirmation email. What do I do?
Lost your confirmation in the cluttered world of your inbox? Check your spam folder or just drop us an email at support@affiliatesummit.com - we are always happy to help!
I'm trying to purchase my ticket(s) and keep getting an error that my email address has already been used
If you are purchasing multiple tickets, our registration systems requires you to provide a unique email for each ticket and add-on to ensure you're able to access our Networking App individually once it launches!
If you are adding Recordings, we also require a unique email in order to integrate your information into the platform our Recordings are hosted in. A simple work-around is to add "+1" (or +2, +3, etc) to your email before the '@' and domain.
For example, we would use support@affiliatesummit.com for our Pass and support+1@affiliatesummit.com for our Recordings--both will still come through to your main inbox!
Visa Invitation Issuance
I need a visa in order to attend. How do I get one?
If you are travelling from overseas, it is your responsibility to determine and arrange any Visa appointments that are needed. You must already be registered for the show to apply for a Visa Invitation letter. Although we are unable to provide any guidance or assistance on any specific Visa appointments we are more than happy to provide you with an invitation letter to get things moving!
Please email support@affiliatesummit.com with your:
- Full name
- Company Name
- Job Title
- Country of Birth
- Date of Birth
- Passport Number
- Country of Passport Issue
- Expiration Date of Passport
- Mailing Address
- Citizenship
- Phone Number
And we can draft this letter for you!
What if my visa gets denied?
If your visa is denied, please submit written, dated evidence of the denial within 7 days of your rejection before July 4th, 2025 and we will be happy to provide a full refund! If you are unable to provide the needed documentation by the deadline, you will be given to either transfer your pass to a future Affiliate Summit event or transfer to a colleague.
Who's Attending?
Where can I get an Attendee list?
Due to privacy concerns and to comply with GDPR, we are unable to share an attendee list. Having said that, we know that connecting is a key reason for attending- That is why we will be releasing the Official ASE Networking app 4 weeks prior to the show!
Using filters, you may discover all registered attendees (whether they have logged in or not) and send a 20-minute meeting request to connect during the event. You'll also be able to download your connections from the app to continue your conversations!
Registration + Registration Updates
Can I transfer my pass to someone else?
You can transfer your ticket to a colleague for free up to 2 weeks beforeASE25. After that, there will be a $50 charge for any changes made to your badge.
Please email us the full name, job title and email address of who you would like to transfer your ticket too at support@affiliatesummit.com.
Please note, Affiliate Passes cannot be transferred.
The information on the app is wrong. How can I change it?
You can update your registration information via a link to “Manage Registration Details” in your confirmation email, just under your ticket. You'll want to do this prior to the show start as whatever's in the app, will also reflect on your printed badge.
Can’t find your confirmation email? Reach out to us at support@affiliatesummit.com and we will be happy to give some guidance on how to do this and resend your confirmation email.
Payment and Refunds
I can’t make it to the show, can I get a refund?
Once your pass has been confirmed for ASE, your purchase is non-refundable. We can, however, transfer your pass to a colleague (if requested 2 weeks or more before the show) or a future ASE (if requested 30 days or more before the show).
Please contact us at support@affiliatesummit.com if you are unable to attend ASE and we will be happy to find the best option for you. You can check out our full Terms & Conditions here.
Agenda and Sessions
Where do I find the content schedule for the show?
Our agenda is still being perfected by our Content team - it will be live in May 2025! The get a good idea of what to expect, you can take a look at ASE 24's agenda here.
Will the content sessions be recorded?
YES and the recordings are already available to purchase. You can book your recordings when you register for your ticket (remember, as VIP you'll get them automatically!).
If you have already purchased a pass and want to add recordings please email our Customer Success team on support@affiliatesummit.com and they can help you add recordings to your ticket!
How do I join a Meet Up?
All of the Meet Ups taking place will be listed in our event platform. You will be able to add these to your personal agenda so you get a reminder when they are taking place. All you will need to do is turn up to the Meet Up Zone to connect and begin networking with your peers!
The ASE Official Networking App
Is there an event app? How can I access it?
The Official ASE 24 will launch 4 weeks ahead of the event and remain active for 4 additional weeks once the show wraps up.
The app allows you to:
- Check out who is taking part in the Meet Market
- See EVERYONE attending
- Check out who is exhibiting
- Message other attendees
- Schedule meetings before you arrive in Las Vegas
- Check out our content sessions and build your personal agenda
My information on the app is incorrect - How can I fix it?
In order to update information submitted during your registration, please refer to your confirmation email. Towards the bottom, you'll see a 'Manage Registration Details' link just under your ticket, please click this and it'll allow you to update as many fields from your registration as you need.
How can I export my app connections?
You can export your contacts via Mac/PC or via Android (unfortunately iOS does not allow for this export, so be sure to use the web version of the app when it’s time to export your contacts!). Please note that for Sponsors and Exhibitors you'll need to reference your Lead Retrieval document to export your leads.
Exporting Contacts on desktop via WebApp
- Click on your name at the top right corner of the screen, and select ‘My Contacts’ in the drop-down menu.
- Click on Download in the Export my contacts section. An Excel file with all your Contacts and their details will then be automatically generated and downloaded to your device.
Exporting Contacts on Android
- Click on the 3 dots in the top right corner of your ‘My Contacts’ screen.
- Select Export all contacts.
How can I export my meetings, schedule, and bookmarks?
In the event, select 'My Event'. Once there, go to My Schedule or My Meetings.
On the web app:
- You can export your meetings, schedule, networking, and bookmarks as a PDF by clicking on Download PDF.
- Otherwise, click on Export to my calendar to download an ICS file with your event data.
On the mobile app:
- Select the Download icon at the top-right corner of your screen. Choose between Export to my calendar to download an ICS file, or Download PDF, to receive your data in a printable PDF format.
- The download button is available in all sections of your My Event tab (My Schedule, My Meetings, My Networking, and My Bookmarks).
- Importing the ICS file to your own calendar
- Once you have exported your event data using the steps above, you will need to decide which calendar you want to import your calendar into. Here you can find instructions for three of the most used calendars:
Google Calendar
- On Google Calendar > Open your Settings > select Add calendar > Import & export > select the previously downloaded ICS file > click on Import.
On Mac
- Download the ICS file to your desktop.
- Double-click on it to open your Calendar application, then select the personal Calendar you want to sync your events with.
Outlook calendar
- Open Outlook > select File > Open & export > Import/export > in the Import/Export Wizard box.
- Choose Import an iCalendar > select file > click OK and Import
Venue and Food
Where should I stay?
We advise you stay as close to the action as possible so you can be the first in the room when the networking starts and have the ability to take advantage of the on-site facilities! To book your discounted stay and save up to $500/night in the heart of Times Square, click here.
The Marriott has a free cancellation policy, guaranteeing a risk-free booking for you. This means, should you need to cancel your trip to ASE for any reason, you can do so up to 72 hours before you are due to arrive at the hotel.
Where can I get some food?
All that networking can work up a hunger! Luckily, there’s plenty of places to grab a refreshment in the Marriott Marquis and as we’re in the middle of Times Square there’s loads of lunch spots right on your doorstep and if you're a VIP you'll have full access to our VIP Lounge that will have hot + cold snacks and drinks every day!
Onsite
What should I wear?
You should wear what makes you comfortable! Want to show off your new bow tie and a cowboy hat? Go for it! Want to aim for the more business casual fare? We like that too! If we had any advice to pass on, we would recommend that you include some comfy shoes in your suitcase. Networking means spending a lot of time on your feet, so be sure to bring something easy to walk in while you count those steps!
I’ve lost my badge! What should I do?
We hate when we have to be tough, but this rule is very important to us. Should you misplace or forget your badge, your only option is to pay a one-time reprint fee of $500. We don’t want anyone walking around the show pretending to be you! So once you have your badge, keep a close eye on it
Data Privacy
I got an email from someone saying they have an attendee list. Is that legit?
Should you receive correspondence from someone claiming to offer an attendee list, please do not engage with them in any way and report them to support@affiliatesummit.com.
Your privacy is very important to us, so we will never disclose our attendee list to anyone outside the event. The only way to see who is at the show is through the attendee app!
What if I don’t want to be added to the Official ASE app?
If you prefer to handle things in person, that’s okay too! You can opt-out of the platform at any time, keeping your profile hidden. To do so, open the app, and update your profile settings. You can also opt-out by emailing us at support@affiliatesummit.com.